Will Mom have the same caregiver?
Ask how the agency prioritizes consistency, how many caregivers are likely to be on her team, and how new people are introduced.
What happens if that caregiver calls out?
Ask who arranges backup, how you are notified, and what happens if coverage cannot be found. A useful answer explains the actual process.
Can we meet the caregiver first?
Find out whether you and Mom can meet the proposed caregiver before regular visits start, and whether you have a say in the match.
How are caregivers screened?
Ask what checks are completed, how interviews work, and how the agency confirms the caregiver is prepared for the tasks Mom needs.
Who do I call after business hours?
Get the actual contact process and ask when someone is available to respond. Clarify what that contact can help with.
What are your minimum hours?
Ask about the minimum length of a visit, weekly commitments, and whether those requirements change by schedule or service.
What fees aren’t included in the hourly rate?
Ask for a written explanation of extra charges, including any holiday, travel, assessment, or cancellation fees that apply.
How quickly will you tell me about a schedule change?
Ask how changes are communicated, who contacts you, and how they confirm you received the update.
Can I change caregivers?
Ask what you need to do if the fit isn’t right, how a replacement is arranged, and what happens to care in the meantime.
How are care notes shared?
Ask what the notes include, when they are available, who can access them, and how a concern is brought to your attention.
Who actually manages our account?
Ask whether you will have a named coordinator, how to reach them, and who takes over when they are away.
You don’t have to decide on the call.
Take notes. Give yourself and Mom room to consider the answers.